Nest is now rolling out a 4.0.1 update to its smart thermostat after last month’s faulty 4.0 firmware caused Wi-Fi and battery issues. However, it tells me the 4.0 bugs are not responsible for turning people’s heat off or down in the dead of winter. Instead, it says incompatible furnaces and people forgetting to change their air filters are to blame.
This paints a much rosier picture than if you check out Nest’s Facebook wall or run a Twitter search on it.
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